Shipping Policy

Effective Date: July 31, 2026

Thank you for shopping with Scoop of Sweet Joy! Every Scoop, Sweet Joy Capsule, and Sweet Joy Luxe Bundle is thoughtfully curated by hand with care and attention to detail. Because each order is personalized, we truly appreciate your patience while we create something special just for you.

Processing Time

Every order is thoughtfully curated by hand just for you.

Our current processing time is always displayed in the announcement bar at the top of our website. Because every order is personalized and carefully curated, processing times may vary throughout the year based on order volume, holidays, special promotions, product launches, and other factors.

Processing time begins once your order has been placed and payment has been successfully received.

Please note that processing time is separate from shipping transit time. Shipping estimates begin only after your order has been thoughtfully curated, completed, and handed off to the shipping carrier.

We never rush the curation process because we believe creating something special takes time. Thank you for your patience while we prepare your Sweet Joy experience with care.

Shipping Methods

We currently ship within the United States using trusted shipping carriers such as USPS and UPS.

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Shipping Rates

We offer tiered flat-rate shipping to keep shipping simple and predictable.

Your shipping rate is automatically calculated at checkout based on your order subtotal. The shipping cost displayed at checkout is the amount you'll pay before you complete your purchase.

Current shipping rates are available during checkout. From time to time, Scoop of Sweet Joy may offer special shipping promotions or free shipping offers, which will be clearly communicated when available.

Shipping rates and promotions are subject to change without notice.

Shipping Transit Times

Delivery estimates are provided by the shipping carrier and begin after your order has shipped.

While we work hard to get every order on its way as quickly as possible, we cannot guarantee carrier delivery times and are not responsible for delays caused by weather, carrier disruptions, holidays, or other circumstances beyond our control.

Reveal Videos

If you've purchased a Mini Reveal Video or Full Reveal Video, or if a Reveal Video is included with your order, your video may be posted before your package ships.

Please note that a posted Reveal Video does not mean your order has shipped. You'll receive a separate shipping confirmation email with tracking information once your package has been dropped off with the shipping carrier.

Shipping Address Accuracy

Please verify that your shipping address is complete and accurate before placing your order.

Scoop of Sweet Joy is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

If a package is returned due to an incorrect or undeliverable address, the customer is responsible for any additional shipping charges required to resend the order.

Lost, Delayed, or Stolen Packages

Once your order has been accepted by the shipping carrier, delivery is outside of our control.

If your package is delayed, marked as delivered but cannot be located, or appears to be lost in transit, we recommend contacting the shipping carrier first. We will gladly assist whenever possible; however, we cannot guarantee the outcome of carrier investigations or claims.

Damaged Packages

If your order arrives damaged, please contact us within 5 days of delivery by emailing hello@scoopofsweetjoy.com.

To help us review your claim as quickly as possible, please include:

• Your order number

• Photos of the damaged item(s)

• Photos of the shipping box and packaging

• A brief description of the damage

We'll review the information and work with you to determine an appropriate resolution.

Combined Orders

If multiple orders are placed within a short period of time, Scoop of Sweet Joy may combine them into a single shipment at our discretion when possible. Combining orders helps reduce packaging waste and shipping materials while allowing us to ship your order more efficiently.

Questions?

If you have any questions about your order or this Shipping Policy, we're always happy to help!

Email: hello@scoopofsweetjoy.com

Thank you for supporting Scoop of Sweet Joy. Your support means the world to our small business, and we're honored to thoughtfully curate an experience filled with surprises, smiles, and a little extra Sweet Joy.